![]() ![]() "We hear first-hand the detrimental impact letter delays can have on people. Sian Hiller, Chief Officer, Citizens Advice Edenbridge and Westerham says: Attending the appointments was so important for me.” I lost my first baby so I used to panic about every single thing during my pregnancy. "I was so stressed out not receiving the appointment letters. They told me it was the next day - if I hadn't gone to the hospital to ask, I would have missed it. “Another time, I knew I had an appointment that week, but hadn't received the letter so I went directly to the hospital to ask when the appointment was. She said: "When I was pregnant, I had more than four appointment letters that didn't arrive on time, I actually missed one appointment. During her pregnancy, she waited for multiple hospital letters that failed to arrive on time. Winifred is 24 years old, she lives in Hemel Hempstead and has an 8-week-old baby. "More than four hospital appointment letters didn't arrive on time, my pregnancy was considered high risk and I was so stressed out." The charity says the increasing numbers negatively impacted by delivery delays comes despite peak delivery periods of Black Friday and Christmas having passed and no strikes since the end of 2022. This is up from the estimated 6.2 million people that the charity’s previous research found were seriously impacted after missing important mail over Christmas. ![]() The research uncovers the harm these delays are causing, with 7.3 million people experiencing knock-on effects such as missing health appointments, fines or bills, according to the charity’s polling. The charity, in its role as the independent watchdog for postal consumers, calls on Ofcom for a full root and branch review of post delays.Īlmost one in three of us (15.7 million people) were hit by post delays in the last month, according to new research for Citizens Advice that shows how post delays continue to plague consumers. Worryingly, 7.3 million people experienced negative consequences as a result, such as missing health appointments, fines or bills. Almost one in three of us (15.7 million people) experienced letter delays last month. ![]()
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